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Videos

Videos are fun. Everyone loves a great video. When wielded appropriately, videos can be part of a user assistance strategy to wow your users.

You can view your videos at Dashboard -> Content -> Videos.

Where videos can be used in Command AI​

Videos loaded into Command AI can be used in a variety of places.

  1. In HelpHub recommendation sets. For example, to show page-specific explainer videos.
  2. Embedded in nudges. A great way to spice up a nudge is to include a relevant video.
  3. As a step in a Checklist. A video is a great way to break up a list. Especially if the list is long and includes a lot of tasks the user must complete.

Adding a video to Command AI​

To add a video to Command AI, head to Dashboard -> Content -> Videos, then click Add video in the top right.

From here you can upload a supported link or upload a video directly. You can also edit its title and add a custom thumbnail (Command AI will create one by default if you don't set one manually). We currently support videos hosted on:

  • YouTube
  • Loom
  • Vimeo
  • Vidyard
  • Wistia. For Wistia, note that you need to use the <iframe> embed option and then you'd want to style the video/nudge appropriately.