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Pendo integration

Command AI's integration with Pendo Analytics works in two directions:

  1. Command AI —> Pendo: send Command AI-generated events to Pendo, so you can build dashboards using Command AI events (and mix them with other events captured by Pendo)
  2. Pendo —> Command AI: use Pendo user properties and events for Who and When targeting in Command AI
One-time configuration

Once configured, the integration will "just work" — no maintenance required. You will not need to make any code changes to handle new properties.

Sending Command AI events to Pendo​

This is a 1-step integration!

Navigate to Integrations and click Enable on the Pendo integration card.

Using Pendo data and events in Command AI​

Sending Properties to Command AI​

You can send any of the existing user properties that you send to Pendo to Command AI. Here’s a simplified code snippet:

// Your existing user properties
var userProperties = {
	id: "account_id",
	name: "Haruki Murakami",
	plan: "pro",
	role: "admin",
	...
};

// Set properties for your user in Pendo
pendo.identify({ account: userProperties });

// And additionally sent to Command AI:
window.CommandBar.boot(userID, userProperties);

// Adding one-off or session only properties to Command AI is easy too:
window.CommandBar.addMetadata("userIsWorkspaceOwner", true);